How long have you been in business?
Doug began professionally pet sitting and dog walking in West Jacksonville and Orange Park in late 2013. Bad to the Bone Pet Care was born in the fall of 2014 and the team has been growing across Northeast Florida since then. We expanded in the Plant City, Lakeland, and Tampa in the Spring of 2017.
Are you licensed and insured?
Of course! We have a business license from the State of Florida and are licensed through NAPPS (National Associated of Professional Pet Sitters.) We are insured through Small Business Insurers of the Carolinas. Ask about what our insurance covers in your meet & greet! Full license, insurance, and bonding information available upon request.
How long will it take to be contacted?
Congrats on filling out your New Pack Member form! The Pack Leader for you area will contact you as soon as possible to pair you with a sitter and make your account. Our goal is to get to everyone within two hours, though times may vary.
What is our most popular service?
Good question! We offer drop-in visits, overnight stays, dog walking, pet transportation, and doggie play groups, but majority of our clients request 30 minute drop-in visits. A half hour visit is enough time for us to love and feed or walk your pets without being rushed. We also offer 15 and 45 minute visits for shy pets or pets that need a little extra love!
What is the cancellation policy?
- Owner must give Bad to the Bone minimum 48 hours notice if cancelling to receive full refund, 24 hours minimum to receive 50% refund.
- Owner must give Bad to the Bone minimum 12 hours notice if planning to shorten trip in order to receive refund for days removed. Owner must give 12 hours notice if planning to lengthen trip in order to adjust bill and sitters schedule
I heard you do traveling pet sitting?
Is my pet sitter background checked?
Yes! All of our pet professionals go through an extensive federal background check process.
What awards have you earned?
Our team of pet professionals were voted Best Pet Sitting Service in Northeast Florida in 2016 and 2017 in the Bold City Best Competition. Our team was also selected as one of the Top Three Jacksonville Dog Walking Companies in 2019 and 2020 by ThreeBestRated. We are so thankful to all of our amazing clients for their support and making this possible.
What if my requested sitter is not available?
Our Pack Leaders accompany their pet sitters to all meet & greets so that they can fill in when your regular sitter is not available. We will never change sitters without asking you ahead of time.
I'm not sure what my pet needs
Every pet and family is unique, which is why all of our services are completely customizable! Don’t see what you are looking for? Just let us know what you need and odds are we can make it happen!
The pet sitter I contacted quoted me a different price than what is listed
The prices listed on our website and brochures are base rates. Bad to the Bone gives our pet sitters and dog walkers the ability to negotiate prices with their clients based on the pets specific needs.
Where do you go for Park Play Day?
Do you have emergency plans in place?
Absolutely. Having been in business over six years, we have seen just about everything from hurricanes to a pandemic. We have plans in place for every situation and have built relationships with local veterinarians and other local business to ensure your pets safety, health, and happiness.
I have a special needs pet, can you help?
Contact us and if we can’t help you, we’ll help find someone that can! We have several veterinary technicians on our team and have helped pets with things from physical rehabilitation to administering medicine and much more!